Social Lens Research

New Study: Hispanic Business Growth and the Mobile Future (Infographic)

Social Lens Research conducted an in-depth study for Mobile Future to understand whether high mobile adoption among Hispanics translates into increased usage for business. The focus of the Hispanic Business Growth and the Mobile Future study quantified for the first time the type of impact mobile is having on Hispanic-owned business growth and productivity.

Hispanic Business Growth Mobile Future InfographicIn partnership with the United States Hispanic Chamber of Commerce (USHCC) and Latinos in Tech Innovation and Social Media (LATISM), the study surveyed 513 Hispanic small business owners.

The study demonstrates the multitude of ways that Hispanic business owners are turning to mobile to grow and manage their businesses with great results.

Key Findings:

  • Growth: Mobile usage is translating into business growth (62%) with new clients and more sales.  Many participants reported over 20% growth from using mobile technology.

  • Productivity:  Most Hispanic businesses save at least one hour a day due to mobile usage (83%), a majority save significant time: 2-3 hours (39%) or 4+ hours a day (15%).

  • Top Benefits: Mobile is helping Hispanic businesses respond to customers faster (67%) and reach more customers via mobile optimized listings (38%) and a mobile friendly site (37%).

  • Key Business Activities: Most businesses use mobile apps to post on social media (82%), calendar (81%) and take notes (71%).  Many also use mobile for more complex tasks, such as banking (55%), content creation (51%), purchases (32%) and expense tracking (29%).

  • Day without Mobile:  Most said a day without mobile would impact their business (94%) and nearly 53% said it would be a “major disruption” or “utter catastrophe.”

  • Future Impact: A majority of businesses expect increased benefits from mobile in the future, with 52% expecting a “much bigger” impact.

  • Additional Mobile Resources Needed: Most Hispanic businesses want additional tools and resources (82%). Mobile marketing know-how (53%) and more useful business apps (43%) top the list of desired tools. Many even want to learn to code mobile apps themselves (38%) .

Stories from participants of the study illustrate the impact mobile is having on everyday business operations. Here are a few examples:

“Our website is mobile-friendly and we are able to communicate with potential clients within minutes – from anywhere in the world.  Our team uses mobile devices for research, presentations, menu development and contract negotiations.”

 Rebecca De Paris, Paris Caterer

“Availability of a personal hotspot is a huge asset as we demonstrate the educational games we develop in many remote areas where Internet access is unreliable. Being able to take pictures, blog and tweet from sites where we are testing increases interest from current and potential users. With staff and customers across the country, mobile technology allows us to meet virtually no matter what hotel room, airport or office we are in at the moment.”      

Dr. AnnMaria De Mars, The Julia Group

“Mobile has been a cornerstone of our growth, from developing new customer applications to in field order taking and contract deployment. Mobile allows us to proactively deliver our offerings, thus creating a best-in-class user experience.” 

Jesus Machuca Jr, Listas Locales 

Top Takeaways:

  • High adoption of mobile and social networking tools is a potential key business advantage for Hispanic businesses. The Hispanic communities’ willingness, mobile-first tendencies and high adoption rates translate into a business advantage.

  • Investing in mobile can help Hispanic businesses growth: Adopters of mobile for business see great benefits from more sales, increased productivity and better control. Small business advocates and organizations would benefit from offering more mobile marketing training. In particular, mobile app development trainings will provide a great opportunity to help more Hispanic business owners.

  • Business solution providers need to think mobile for Hispanic Businesses:. From banking solutions to more apps, increasing mobile capabilities provides a great opportunity to attract and better serve Hispanic business owners.

  • Reach Hispanic businesses via mobile marketing: Hispanic businesses are actively using social networks and apps. Engaging Hispanic businesses via mobile marketing is a great opportunity to reach and engage this fast growing population.

 See the infographic for the study below:

Hispanic Business Growth and the Mobile Future Study Infograpic

The slide share for the study:

Hispanic Business Growth and the Mobile Future from MobileFuture

Learn more about the study here.

 

 

 

 

 

Looking Good with Mobile: Trends in the Beauty Purchasing Habits of African American Women

Today, Social lens Research in partnership with MocoSpace  and Identity launched a new study on the mobile beauty habits of African American Women.  SLRMocoSpaceIdentityAAWomenBeautyInfographic Copy

The study found that 73% of African American Women versus 64% of the total population surveyed use mobile to research products, find deals and compare prices.

The mobile-optimized survey was fielded via the MocoSpace platform over a seven day period, recruiting 9,209 in the US without an incentive. African American women (1,874) were 20% of the respondents. Identity offered strategic input and in-depth market expertise.

Key findings on the mobile beauty habits of African American Women:

  • More likely than the total population to use mobile to find deals:

    • 41% versus 32% compare prices
    • 39% versus 31% look for deals on mobile
  • Over-indexing on using mobile to research products:

    • 35% versus 27% use mobile search
    • 23% versus 18% ask friend for advice
    • 29% versus 24% check reviews for a product
    • 15% versus 11% check social profile for product
  • More interested in engaging with brands on mobile:

    • 40% versus 33% want to use mobile site
    • 31% versus 22% want mobile deal alerts
    • 27% versus 22% are interested in downloading a brand’s app
  • Have a higher likelihood to purchase via mobile:

    • 21% versus 11% use mobile to purchase

The study’s top implications beauty manufactures and retailers:

Connect with consumers wherever they are and offer opportunities for interaction: 

The findings from this study underscore the significance of beauty & grooming to the AA Market and the need to connect with them wherever they are. Furthermore it cements the mobile platform as a leading “passion” channel to sustain conversations, share information and be a platform of expression for this dynamic community.” Deidre Smalls-Landau EVP Managing Director, Identity

Build trust by engaging and rewarding your community: 

The percentage of people using and trusting their mobile devices to not only research products but also purchase products continues to get higher. This is a great opportunity to capitalize on this behavior by creating a mobile and social friendly brand experience across all mobile and tablet devices. Consumers will always like to be recognized in a relevant way. Brands will see greater success with their social media efforts when they build trust with their target audience through relevant conversations, rewards and information.” Tom Dorf VP of Advertising Sales, MocoSpace

Lead with mobile to gain a competitive advantage:

The study highlights that multicultural consumers are mobile first for beauty product discovery. Mobile marketing offers a mostly untapped opportunity to craft targeted campaigns that resonate, engage and meet the needs of multicultural consumers. Companies that use mobile effectively will have the advantage with this consumer segment. Its time to lead with mobile versus using mobile as an add-on.”  Julie Diaz-Asper Founder, Social Lens Research.

Where to start?

Clear opportunities exist for beauty manufactures and/or retailers to better reach African American women via mobile marketing campaigns. The top opportunities are:

  1. Offer compelling deals that are easy to find on your mobile friendly site and via social channels.

  2. Leverage social channels to build trust with target audience and create positive conversations on featured products.

  3. Look at opportunities to engage influencers to build relevant, useful and mobile ready tips on how to use your product.

  4. Reward social sharing with fan recognition and exclusive deals.

See more details about the study in the press release here:

Press Release: African American Women Mobile Beauty Habits

Below is an infographic with a summary of the report finds:

Looking Good with Mobile: Trends in the Beauty Purchasing Habits of African American Women (Infographic) 

Want to better understand African American Women’s beauty needs, trends and interest? Take a look at Youtube!

A quick scan of influencers in the African American beauty space showcases the power of tips and tutorial videos with some influencer having 30 million plus videos views.

Here are some examples:

Naptural85:

Bio: Hair Vlogger. Life Blogger. Try to keep it simple & fun, while retaining a healthy level of GOoFineSS.

YouTube: 439,250 subscribers, 33,588,967 views

Twitter: @Nap85  42.1K

ItsMyRayeRaye

About: I’m just a silly girl who loves to share my favorite makeup looks, tips, tricks, and products! So, come play in makeup and laugh with me!

Youtube: 472,233 subscribers, 18,372,135 views

Twitter: @itsmyrayeraye, 15.7 K

What do you think is the best way to engage multicultural consumers on mobile?

More about the study partners:

MocoSpace is a leading social media destination on the mobile Internet, with over thirty-five million registered users. Every day, users spend more than one million hours finding new friends, chatting, listening to music, watching videos, joining Fan pages and playing games from all web enabled devices. For a trendy, multicultural, on-the-go generation, MocoSpace is the mobile community of choice. Launched in 2005, the company is based in Boston, Mass., and is backed by General Catalyst and Softbank Capital. For more information, visit www.jnjmobile.com

Identity, part of IPG: At Identity, we pride ourselves on being marketing and media enthusiasts who design blueprints of the consumer experience that drives culture. These blueprints highlight cultural shifts, embrace emerging media, drive media innovation and use robust analytics to activate real business outcomes. We are the IPG Mediabrands solution when clients seek to grow their business with the multicultural and influential segments of African-Americans, Hispanics and Tastemakers. Our underlying philosophy of integration and innovation enables us to execute Total Market plans with cultural nuances that drive results.

 

SXSW 2014 Recap Post: Latinos in Technology connect and get inspired in Austin

March 19, 2014JulieThe Lens Blog1

On March 6th, I had the privilege to attend Latin@s in Tech, a day long event that preceded the 2014 SXSW Interactive conference along with 100+ Latino community members. The mission of the meeting, organized by the Kapor Center for Social Impact and Kety Esquivel, Principal of Esquivel McCarson Consulting, was to address issues that impact Latino’s participation in technology.

While Latino’s low involvement in STEM (Science, Technology, Education and Math) professions and the technology industry in general, have been well documented over the years, I found a number of statistics to be particularly disturbing:

8% of AP Test Computer Science takers were Latinos
7% of science or engineering degrees are awarded to Latinos
7% of the entire STEM workforce is Latino
4% of software developers are Latinos
Less than 1% of startups who are venture-backed have a Latino co-founder

 

Latin@s in Tech, was a well thought-out and organized event where interactive conversations from the panel and audience provided many great insights. Highlights include:

  •  The Leaky Tech Pipeline, a new video from the Kapor Center for Social Impact, does a good job of summing-up the holes in education and opportunities that most minority groups face.
  • Belen Jealous, former NAACP president and Maria Hinojosa executive producer of Latino USA challenged event participants to dream big and find ways to use tech to address top problems facing the Latino community.
  • Rosario Dawson of Voto Latino, Julio Ricardo Varela of Latino Rebels and Elisa Batista of Moms Rising shared the ways they are reaching out and engaging Latinos via social networking. Also, they discussed the importance of storytelling and bringing real voices into the online conversation by using multiple platforms and actionable tools—online petitions, Twitter chats, engaging content that can be easily shared or promoted.
  • Mitch Kapor of Kapor Center for Social Impact shared his impressions about the challenges that start-up founders from other backgrounds and native languages (someone different from a-Mark-Zuckerberg) will face. Kapor’s words provided a great reality-check about the barriers that exist for Latino start-up founders.
  • Sierra Club and Presente showcased the power of a compelling digital campaign that combines partnership and on the ground organizing.
  • A Mobile Technology panel with Nydia Gutierrez of Mobile Future, Roell Vento, CEO Silver Fox Studios, Juan Rodriguez, Co-founder FlashValet and Danilo Campos, Mobile Developer, where I had the honor to moderate. The panel explored the ways mobile technology opens new business opportunities and supports the Latino community. Key takeaways included: rapid growth of mobile adoption among Latinos, predictions of continued rapid adoption and opportunities to better serve mobile-first Latinos with improved mobile user experiences.

One of the important outcomes of the pre-conference was the ways the event helped motivate SXSW to offer a Latinos in Tech Track. It was a bit in it’s own barrio (neighborhood)so to speak, with a twenty minute walk away from the action but the new Latino track hosted 21 panels that provided many more Latinos with an opportunity to showcase their experiences and work at SXSW.  While not perfect, it was a great start to seeing more Latino Tech representation at SXSW.

The Latino Digital Landscape: Insights & Solutions was one of the SXSW Latinos in Tech panels. It focused on conversations about social enterprises, with Kristin Rowe-Finkbeiner, founder of  MomsRising; Mitch Kapor, of the Kapor Center for Social Impact, a leading angel investor; and myself. The panel was moderated by Kety Esquivel.

  • Kristin offered great information on the ways MomsRising are reaching out and engaging diverse populations via social activities.
  • Mitch Kapor shared the reasons why he focuses on funding socially driven start-ups, created by underserved communities, who want to help their communities. He highlighted recent investments like Plaza Familia founded by Ana Roca Castro to address the education gaps and specific needs of the Latino community.
  • My presentation focused on opportunities for Latinos in Technology that help Latino’s within education, civic engagement and health care communities. Below are the slides I presented:

There are many other large opportunity areas for Latinos in Tech to help their community including serving the unbanked or underbanked population. In my opinion, not all Latino startups may have the resources to focus on solving issues for the community-at-large. Every step, no matter how big or small, makes a difference.
Here’s to a great year in tech for Latinos and an even bigger presence at SXSW next year. Time for more Latinos to find their inner geek!
A big thank you to Nespresso, Sierra Club, Mobile Future and Dropbox for sponsoring Latin@s in Tech, as well as helping to fund scholarships, making it possible for more Latinos to be part of the events in Austin.
A shout out to Latinos in Tech Innovation and Social Media (LATISM) for being such a great community partner and helping to build awareness for the Latinos in Tech events at SXSW.
Sources: Disparities in STEM Employment by Sex, Race and Hispanic Origin Big Race, Generation Gaps in Participation on AP Computer Science Exam Google-backed incubator hopes to inspire Latinos to launch startups

Calling all Hispanic Business Owners! Tell Us About Your Mobile Usage

January 17, 2014JulieResearch, The Lens Blog1

Social Lens Research announces the launch of participant recruitment for The Impact of Mobile Technology on Hispanic Businesses Study.

The study is being conducted for Mobile Future, in partnership with the US Hispanic Chamber of Commerce (USHCC) and Latinos in Tech Innovation and Social Media (LATISM) who will be critical to recruiting Hispanic Businesses. The study will focus on better understanding if and how Hispanic Business owners are using mobile to manage and grow their businesses.

Study objectives include:
which specific business activities are being conducted on mobile?
are Hispanic business owners invested in making their businesses mobile?
what is the economic impact of mobile on Hispanic business (e.g. new business, increased productivity)?
what is needed to help more Hispanic business owners take advantage of the mobile economy?

Please take the quick survey here.

Mobile Future ImpactofMobileTechonHispanicBusinessesSurveyInvite

As a small thank you, study participants will get first access to the study results!

Thanks for the help with the study!

Here is more background on the study partners:

Mobile Future (MobileFuture.org) is a coalition of cutting-edge technology and communications companies and a diverse group of non-profit organizations, working to support an environment which encourages investment and innovation in the dynamic wireless sector.

US Hispanic Chamber of Commerce (#USHCC) The USHCC is the leading advocate and resource for Hispanic businesses in the global market. Representing over 3.2 million U.S. Hispanic businesses, contributing in excess of $468 billion to the American economy each year.

Latinos in Tech Innovation and Social Media (#LATISM) is a nonprofit, nonpartisan organization dedicated to empowering Latino(a)s in the areas of education, health, technology & business through the use of tech innovation & social media.

Mobile Marketing Tips for Reaching Hispanic Movie Goers (Infographic)

October 16, 2013JulieThe Lens Blog1

Our new report, Hispanics Go to the Movies: Starring Mobile and Social, conducted via MocoSpace, a mobile game platform, with strategy guidance from Lopez Negrete Communications, Inc., offers statistics and insights about Hispanics’ movie-going attendance and purchase decisions. The study recruited 2,308 US Hispanics.

The findings highlight prime opportunities for engaging Hispanic movie-going consumers via mobile marketing efforts.

Top mobile marketing and mCommerce opportunities for reaching Hispanic moviegoers:

#1 – Holiday and Opening weekend promos and deal alerts: Offer promos, campaigns and deal alerts around holidays and weekends to encourage more Hispanics to choose your movie or theater. 73% reported going to a movie theater over a holiday and 58% on movie opening weekends. Timely mobile tactics are simple and easy ways to attract more Hispanics to a show time at your theater. 38% indicated an interest in more mobile promos and discount alerts.

#2 – Make it a more local/social/rewarding movie experience: Movie going by nature is a local experience. It’s not surprising that up to 75% use their mobile to find a movie listing and that 39% of Hispanics go directly to a local theater’s website to find a listing.  A little more surprising however, is that 16% are physically going to a theater to see what movies are playing. Given the high rates of opening weekend or holiday attendance, there are opportunities to have more location-specific experiences and social events focused in top Hispanic DMAs, to drive buzz and sales for theaters or movie producers. There are many easy and cost-effective social tactics to reward and incentivize customers e.g. a badge for the person who gets the most friends to attend, free popcorn if customers purchase tickets as a group of four or more movie goers.

#3- Facilitate mobile movie ticket sales: A surprising 92% of Hispanics are buying their tickets in-person. 54% felt that buying tickets via mobile was too difficult. 22% felt a better mobile ticketing app was needed. Further exploration about the types of app and usability features that will encourage customers to buy tickets on their mobile is needed.

The Infographic below provides key findings of the study:

Hispanic Moviegoers Infographic

Hispanics are interested in using social media and mobile phones for movie discovery and ticket purchasing. Is the movie industry ready to employ tactics for better engagement?

Click here for the full press release 

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Recap Post: Multivitamins and Latinos: Heavy Usage with Minimal Doctor Supervision

September 4, 2013JulieResearch, The Lens Blog0

Social Lens Research recently assisted Consumer Reports en Español and LATISM in a research study about the usage of multivitamins in the Latino community.  The findings revealed that Latinos frequently use vitamins and supplements often at the suggestion of a health professional, but with little counseling on potential contraindications of the combination with prescription drugs.  And while Latino parents believe in the health benefits of vitamins and supplements for themselves, they are less convinced about using them for their children.  As a result, Latino children receive them only intermittently.

Latinos and Multivitamins Study

 Top implications:

      • Latinos are heavy users of multivitamins, with 66% taking them at least once a week. Most are taking vitamins for health reasons: 46% to stay healthy in general, 26% to balance diet and 20% to improve physical performance.
      • 57% have received a health professional’s recommendation to take multivitamins.
      • 56% did not discuss with a doctor or pharmacist any potential issues in combining vitamins and supplements with prescription medications.
      • Latino children’s use of vitamins lags behind the use by Latino adults. Only 56% are receiving multivitamins once a week or more frequently, versus 66% for adults.
      • Compared to adults, children are less likely to receive vitamins. 16% of children never receive vitamins compared to 10% of adults.

The study points to the need for Latinos to discuss their multivitamin usage with medical professionals to prevent any potential contraindications with prescription medications. Parents also need to better understand their children’s multivitamins needs and be more consistent about giving them to their children.

The 500 study participants were recruited via social networks and Latina influencers. Study participants were 95% women, with 51% having children under 18 years old and 65% speaking mostly or only Spanish at home.

Suggested Reading
The following articles and personal experiences were shared by a number of latina bloggers:

Summary
A summary of the results of the study are presented in the infographic below:

LATISM and Consumer Reports en Español  Latinos and Multivitamins study

Tell us what you think. Surprising? Not surprising? Why? Share your thoughts in the space below.

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Launch of the Cabot Cheese #QuesoinmyCocina Story Contest

We are helping Cabot to better understand the needs of Hispanic consumers.

Cabot Cheese is asking for an invite into your cocina!

Please share your #QuesoinmyCocina story and fill the registration form on Facebook to win. Click here to start!

The first thousand participants will get a coupon for Free Cabot Cheese (free up to $3).

You will also be entered to  win great prizes: 

4  cheese samplers sets (with 8 bars of cheese)
1  year supply of award-winning  Cabot Cheese!
+ 1 iPad mini for quick access to Cabot’s tasty online recipes to help you enjoy even more queso in your cocina!

The winner will be chosen at random!

Best of Luck!

More about Cabot:
Cabot Creamery Cooperative is owned by the 1200 dairy farm families of Agri-Mark, the Northeast’s premier dairy cooperative, with farms located throughout New England and upstate New York.  Cabot Creamery Cooperative has been in continuous operation in Vermont since 1919. Widely known as makers of “The World’s Best Cheddar.”

Latina Moms with Mobile Enabled Kids: a new parenting challenge (Infographic)

Latinos are early adopters of mobile phones and 28% Latina Moms on Mobile Security Infographicmore likely to own a mobile phone than non-Hispanic whites.

How do Latina moms monitor mobile security risks?

To find out, we recruited 270 Latina moms—150 had already purchased phones for their children and 120 are about to purchase a mobile phone for their child. We explored how Latino children use mobile phones and the ways their mothers monitor phone usage.

Findings of the “Latina Moms on Mobile Phone Security for their Children” report:

The age children are given their first mobile phone is getting younger.

The rapid adoption of smartphone technology and affordable family plans are leading to children being given access to mobile phones at earlier ages. For Latino children, the average age is 12. And in the next six months, 43% of moms surveyed are planning to get children younger than 12 years old their first phone. In some families, children as young as 5 years of age.

While mobile phones may help Latino Moms manage children more effectively they also add a new parenting challenge.

The two main reasons Latina moms have given for opting to get their children mobile phones are to: 1) track their children’s whereabouts and, 2) have the ability to communicate with them. The phones have become an important way for moms to manage their increasingly independent children. But conversely the phones have added a new and significant parenting challenge—ensuring that their children are using their phones safely and wisely. Moms are mostly concerned that their children may be wasting time, using their phone unwisely and accessing inappropriate content.

The top three mobile usage concerns:

  1. Increased access to inappropriate content on their phone
  2. Sexting on their phone
  3. Using phone at inappropriate times and places (e.g., school)

Moms want a better way to manage their children cellphone usage.

Latina moms are trying to meet this new parenting challenge by setting clear rules and monitoring usage. Today, 80% of Latina moms reportedly monitor their child’s mobile usage manually.

50% of the Latina moms who have already purchased phones are looking for a more effective way to monitor their child’s mobile phone usage. The number goes up to 69% among moms about to purchase a mobile for their child.

Security features are becoming increasingly important purchase criteria for Latina Moms.

The security features offered by carriers are becoming an increasingly important part of the purchasing decision for Latina moms. 65% of Latina moms with children with mobile phones would pick a carrier with better security at similar pricing for their next purchase. The number goes up to 78% among moms yet to purchase a mobile for their child.

Latina moms view enhanced security functionality as important to helping to manage their children’s usage of mobile phones.  Top security wish list for Latina moms:

  1. GPS child locating
  2. Location boundaries such as school or home with exit/entrance notification
  3. Time and location phone restrictions
  4. Distracted driver blocking (locks when traveling over 10 mph, unlocking when halted)
  5. Lost/stolen phone locating with locking to protect private information

Expect to see Latina moms’ monitoring needs go up as children acquire mobile phones with more advanced features, and at earlier ages.

Here is an infographic with highlights from the study:

Latina Moms on Mobile Phone Security for their Children

The infographic is available in Spanish here.

Methodology:

We worked with 20 Top Latina Bloggers, recruiting survey participants via their blogs and social media networks. All respondents were U.S. based Latina women with children who have mobile phones or who plan to get their child a mobile in the next six months. 

The study, sponsored by Sprint, features Sprint Guardian which offers bundled, value-priced services to keep your family safe and secure on their mobile phones. Social Lens Research conducted this study in partnership with iNSPIRE! For media requests, please contact Dora Valdez at dora@inspireculture.com. If you have questions about the research, please contact Julie Diaz-Asper at julieda@sociallensresearch.com.

How do you think technology is impacting the average Latino family?

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Latinos on the Road: A Social and Mobile Ride (An Infographic)

Social Lens Research and  MocoSpace recently teamed up to understand how Latinos—America’s fastest-growing, highly mobile and social consumers—are hitting the road!

Survey Results:

To better understand how Latinos plan, manage and share trip experiences, we surveyed 1,106 Latino adults using MocoSpace, a mobile gaming platform with over 7 million unique monthly visitors and an estimated 2.5 million U.S. Hispanic unique monthly visitors.  Respondents were 100% U.S. Hispanics, almost equally split by gender, with 60% under 34 years old, and 57% parents.

The study found that during every stage of planning for a road trip, Latinos are using mobile phones and seeking more relevant location-based deals, rewards programs and mobile accessible travel content to assist with their trip planning. The study indicates that among Latinos who are leading the way on mobile adoption, the willingness to use mobile phones for trip planning has outpaced what functionality and content companies offer. Travel planning is likely just one example of the more advanced mobile functionality required to meet the highly mobile Latino consumer’s needs.

The Top Opportunities: 
Think Latinos are hard to reach? Think again, Latinos are hardly difficult to reach! Marketers need to understand the most effective strategies for engagement.

Below are 6 critical ways to reach Latinos via mobile and social marketing efforts:

1: Mobile Travel Content: Create mobile-friendly travel content that helps Latinos discover your location as a destination. 75% want a better way to find new places to visit on their mobile phones

2: Location-Based Deals: Offer location-based deals via text messages and mobile ads. 69% want text ads and 59% want mobile ads with local deals

3: Mobile-Ready Booking and Planning Capabilities: Make it easier to book and plan trips on-the-go. 61% want an easier way to book hotel rooms. 55% want a better trip planning app. 

4: Create Customer Rewards Programs That Are Available and Accessible On-the-Go: Provide a reward program that is easy to access and use on a mobile phone. 57% want rewards and ways to earn points with their favorite brands.

5: Encourage social sharing about your business with rewards, contest and campaigns. 52% share trip plans, 56% share experiences and 72% share pictures after their trips. 

6: Family-Friendly Messaging: Consider making your message family-friendly and welcoming to larger travel groups. 42% travel with kids. 33% are traveling with parents.

Here is the Latinos on the Road: A Social and Mobile Ride Infographic with key findings from the study:

Latinos on the Road: A Social and Mobile Ride Infographic

Take the next steps to mobile readiness and learn more about the study. Contact us at info@sociallensresearch.com.

 

Reference: Key Latino Stats

Population Growth:  According to Neilsen, Latinos are the fastest growing population in the U.S. with a total of 52 million, accounting for 50% of population growth between 2000 and 2011.  On the average, Latinos are ten years younger than the general market.

Mobile Adoption: The Pew Research Center reports Latinos are more likely to own cellphones and smartphones at higher rates than the general market: Cellphones: 86% versus 84%; Smartphones: 49% versus 46%

Social Media Usage:  Pew also reports that Latinos are more “social”, 68% of Latino internet users use social networks versus 58% for general markets.

Travel: Nearly 60% Hispanics ages 18 to 29 years of age have taken a trip within the U.S in the last year or a trip abroad within the last 3 years. Hispanic millennials are also more than twice as likely to travel by car than plane, 57% traveling by car and 25% by plane.

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The Mobile Life of Moms: Using Pinterest to Get New Insights

February 14, 2013JulieThe Lens Blog0
The Mobile Life of Moms study is based on a scan of available research data and a digital ethnography study conducted with 25 participants recruited via
GigCoin. We focused on early adopter moms (ex. social influencers, bloggers who are smartphone power users).
The study used the participating bloggers online footprint, a short survey and a Pinterest collage exercise to better understand how and why moms are using mobile phones. Here are some of the key findings:

 

Moms are highly mobile, early adopters of smartphone features and heavy users of apps

MLMStudyA scan of secondary research on moms and mobile phones shows that moms are highly mobile, early adopters of smartphone features and heavy users of apps:
          • 61% of moms own a smartphone*
          • Moms are more active users of Texting 86%, Social Media 53%, Mobile Banking 30% and Mobile Shopping 23% than the general population**
          • Moms have an average of 13 apps loaded on their phones.***
 
 

75% said they would feel “anxious”, “lost” and “cut-off” without their phones. 

Without their phones moms would be unable to keep track of their kids, stay connected with husbands, check-in with friends, get where they need to go and access the info they need. Phones serve as alarm clocks, fitness diaries, coupon clippers, calendar and “me time”.  Most of all their phone make moms feel safe and in charge of life.

Cookies

http://pinterest.com/CookiesandClogs@CookiesandClogs “I was once without my phone for two hours – I didn’t know what time it was, forgot the date, couldn’t check e-mail, didn’t know if my husband texted me, couldn’t use it to track my daughter, etc. I would miss not being connected with my family.”

65% felt that mobile phones are a “necessary” and a “must have” parenting tool 

Moms are using their smartphones as a command center to stay connected, informed and in control of their family’s day.  Moms with kids at home are using the mobile phones to distract, entertain and for parenting information. But the stakes are higher when the kids aren’t home, phones become a critical tool for emergencies, to track their child’s movements and parent remotely.
Mobile Life of Moms - Amy Duran

http://pinterest.com/nomadicpixie @pixiedeals  “It’s a huge role, especially as the kids get older. The little ones, its not as big a deal – I use the phone to entertain then when we are out, but not much beyond that. For older kids that you need to communicate with its absolutely essential.” 

http://pinterest.com/SocialSavvyMom @SocialSavvyMom “We would be like chickens with our heads cut off! Most of my parenting resources are used via my phone as well as household management and grocery shopping.”
 

80% felt opportunities existed to make phones even more family friendly  

Moms felt that mobile phones could use the following features and apps to better serve the needs of families. Note some of these features are available but even highly connected and power users aren’t fully aware of them which points to a big opportunity to better communicate their availability.

Child proof and build-in safety on the phone:

http://pinterest.com/smashbravo  @smashbravoteam “My phone does not have tracking for my girls phones. That would be something that would bring more peace of mind, if I had it.”
 

http://pinterest.com/momwithadotcom @momwithadotcom  “It would be nice for my phone to be indestructible.”
 
 

Facilitate inter-family connectivity and bonding:

http://pinterest.com/TheMommaYoung @mommayoung “It needs more syncing abilities; apps we as a family can use and share.”
 
 

Offer moms lock down capabilities: 

Mobile Life of Moms - Stacy M.
http://pinterest.com/stacymolter @stacymolter  “I would love to be able to open an app and lock the screen so my children could watch movies or listen to music without being able to press buttons.”
 

Better connect families with schools and teachers:

Mobile Life of Moms - mommieDazehttp://pinterest.com/colleenstout @MommieDaze  “I wish the school had an app. It would make it a lot easier to look up information like school calenders and events.”
 
 
Carissa Rogers - Mobile Life of Momshttp://pinterest.com/goodncrazy @CarissaRogers “Could they create a homework monitor system of some sort that would help while in the car or during the run-around car pooling etc? Ideally that homework ‘app’ would also communicate with their teacher! I hate all the ‘sign this’ release and initial my homework and reading chart..Can I click a button.
YES she read for 30 minutes!!!” 
 

Provide enough battery for mom and the kids:

Happy Mothering Mobile Life of Moms Studyhttp://pinterest.com/happymothering @HappyMothering “I think my biggest challenge on my phone is battery life. If I download a game for my girls and they want to play it, the battery gets run down quickly and it kind of defeats the purpose.”
 
 

Hands-free, voice recognition:

Mobile Life of Moms - Marixsahttp://pinterest.com/marixsa @Marixsa  “In addition to voice recognition, it would be great if the phone could talk back to me reading an email or giving step by step directions while I AM busy using my two hands and doing all the things a mom do (we sometimes feel we need more than two hands).”
 

Pin Stories: The Mobile Life of Moms

Moms are using their mobile phones to live more rewarding, connected, and efficient lives, according to our study. We asked the Mobile Life of Mom study participants to share on Pinterest how mobile phones impact their life as a mom. To see the full collection of pins, visit the Mobile Life of Moms Pinterest Board. Here are some of our favorite pin stories:

Mobile Life of Moms: The Pin Stories from Julie Diaz-Asper
 

Marketing to Mobile Moms – Top Takeaways

It’s clear that adding mobile marketing to reach moms makes sense. Here are our top tips for focusing your mobile marketing efforts:

Focus on increasing utility and your customer experience on mobile:

Moms are turning to their mobile to save time and better manage everyday activities. Mobile apps which help moms on the go use your product efficiently offer an opportunity to build more loyalty and improve your user experience. Make it easy to buy, report an issue or do other transactions offered on your website.

Help moms get inspired:  

Moms use mobile for inspiration, from recipes to things to buy to exercise. Campaigns that help moms take action to do something new and rewarding are good areas to explore.

Facilitate inter-family bonding:

Help families better connect via apps and campaigns. From games letting you challenge your kids, to new ways to share pics with grandma there is a huge opportunity to promote family bonding via mobile.

Recognize and reward moms:

Delight moms with a just in time offer when she needs it most in the retail location. Offer exclusive items, perks and deals that make it worthwhile to download your app.

To learn more about the study and a more -in-depth debrief with the research team please contact
info@sociallensresearch.com. 
 
 
Sources:
* Edison Research:  http://www.edisonresearch.com/home/archives/2012/05/moms-and-media-2012-the-connected-mom.php
** Emarketer: http://www.emarketer.com/(S(ymlsvy45dtwl1nvcjvh4w355))/Article.aspx?R=1009417
*** Baby Center: http://www.babycenter.com/100_press-release-mobile-mom_10349212.bc

 

 

 

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